Case Study

Service and Maintenance of Equipment for
Pennine Care NHS Foundation Trust

In 2010 Heather Buckley took on the responsibility for the medical equipment for Pennine Care NHS Foundation Trust, who have 5500 staff and care for 1.3 million people across 6 boroughs of Greater Manchester.

Consistently under pressure to keep the equipment up and running and not receiving good results from the companies she knew, her frustration was starting to grow. She thought others must have the same issues so she asked the Medical Engineering team at Tameside NHS who they used to repair their equipment. They recommended Chanter Biomed who they had used for a number of years.

After asking Chanter Biomed to carry out some test repairs, and being pleased with the quick response times, a formal quote was raised to look after all the beds under control of Pennine Care across many sites in Manchester.

Over the years Heather has contacted us to ask about other services and we now look after most of their beds, wheelchairs, hoists and similar equipment. They also hire equipment when additional equipment is needed urgently. 

"Since we started working with Chanter Biomed we have found they can respond quickly to our needs. They always arrive at site quickly, usually same or next working day."

"Also, if we have an urgent need for an engineer they will always do their best to help."

"Over the years Chanter's have always attended quickly, I don't need to chase them. They also cover such a large range of equipment they can always do what I need. I'm very happy with the service they provide."

Herbie Knott (Medical Equipment Manager) says "He only hears good things about us and is happy to retain our services."