Case Study

Service and Maintenance of Equipment for
Tameside Hospital Foundation Trust

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside and Glossop. As a busy Foundation Trust Hospital we provide a range of high quality elective, emergency and specialist services for adults and children.

In 2004 Dave Kinder (Medical Equipment Manager) was given the task of ensuring the hospitals medical kit was serviced and safe to comply with his ISO requirements.

Dave commented - Equipment audits were poor, kit wasn't getting serviced adequately, I felt frustrated thinking I wasn't doing a good job. After a meeting with Chanter Biomed it was confirmed they could help, one by auditing the equipment and two, by ensuring they serviced his equipment at the correct intervals.

"Things started to improve and services were getting done. I added more equipment to Chanter Biomed's schedule and soon they were covering a wide range of equipment from patient trolleys, porters chairs, couches, hoists, beds, operating tables etc.

Whenever something new came up, Chanter Biomed could do it. Consolidating equipment with one supplier was making things easier to manage and also helped to reduce costs. Within a short space of time things were getting on track. Equipment was getting a quality service, on time.

Using a company with such a pedigree in engineering made me feel confident the equipment was receiving the best service and that they were done in a timely manner. Calls were attended to quickly and therefore, I received less hassle from the wards and end users.

I am now meeting my goals and that makes me feel much more at ease. I have recommended Chanter Biomed to others in the healthcare sector and they are now their customers too."